Refund policy

At AQUA VAULT, we are committed to providing a seamless and trustworthy shopping experience. If something isn't right, we're here to help.

Returns

We offer a 7-day return policy. You may request a return within 7 days of receiving your order. Return requests beyond this period will not be accepted.

To initiate a return, please contact us at support@aquavault.co. Do not return any items before receiving our authorisation.

Eligibility for Returns

To qualify for a return, the item must:

Be in the same condition as when received
Be unworn, unused, with all original tags and seals intact
Be in the original packaging, including all accessories, manuals, and complimentary items
Include a valid receipt or proof of purchase

Once your return request is approved, you will receive a prepaid return shipping label and instructions on how and where to send your item.

Note: Items returned without prior approval will not be accepted.

Change-of-Mind Returns

If you change your mind about your purchase, we accept returns within 7 days of delivery under the following conditions:

The item must be unopened, unused, and in original factory-sealed condition
A prepaid return shipping label will be provided at no cost to you
Upon inspection, if the product meets all return criteria, a full refund will be issued
If the product is found to be opened, used, or damaged, the return will be declined and the item will be returned to you at your cost

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us within 48 hours if:

The item is defective or damaged
You received the wrong product

We will promptly assess the issue and arrange a replacement, refund, or repair as appropriate. Return shipping for such cases is fully covered by AQUA VAULT within India.

Exchanges

To exchange an item:

Request a return by following our return process above
Once approved, place a new order for the item you wish to receive

We do not process direct swaps. All exchanges are treated as a return plus a new purchase.

Refunds

Once we receive and inspect your return:

You will be notified of the approval or rejection of your refund
If approved, the refund will be issued to your original payment method within 10 business days
Processing time may vary based on your bank or payment provider

If more than 15 business days have passed since your refund approval and you have not received it, please contact support@aquavault.co.

Non-Returnable Items

We do not accept returns or exchanges for:

Used, worn, or damaged items
Items with missing parts, seals, or original packaging
Final sale or clearance products
Gift cards or store credits

Shipping for Returns

Within India: AQUA VAULT covers return shipping costs for all approved returns within India, including both defective item returns and change-of-mind returns. A prepaid return shipping label will be provided upon approval.

International Orders: At present, we ship to India only.

Order Cancellations and Modifications

If you wish to cancel or modify your order, contact us immediately at support@aquavault.co. Once the order has been shipped, we cannot make changes or cancellations.

Lost or Stolen Packages

We are not responsible for items lost or stolen during return shipping unless returned using our provided prepaid label. Please ensure all return shipments are securely packaged and trackable.